Between 2023 to 2024, Loeb & Loeb experienced a dramatic surge in security and compliance questionnaires, ranging from 50 to 500 questions, with the majority averaging around 150 questions each.
Several factors complicated this process:
Loeb & Loeb was handling hundreds of questionnaires with thousands of questions in total. This escalating workload soon becomes unsustainable, jeopardizing the firm’s ability to upload its high standards of client services and compliance.
"Everyone is getting slammed with more and more questionnaires because new laws have come down on financial institutions, making it so strict that they're sending out sometimes more than one questionnaire a year." - Brenda Albeno (GRC Manager)
To address these challenges, Loeb & Loeb implemented Conveyor's platform to streamline their questionnaire process. They chose Conveyor for its unique ability to automate repetitive security and privacy responses and improve collaboration across departments.
“We saw value during the POC week, even before signing the contract. By the second week, the benefits were obvious.” - Wilson Ye (CISO)
Before Conveyor, a typical questionnaire could take up to two weeks to complete due to the need for manual review and coordination across departments. With Conveyor, the time required to complete these questionnaires was reduced from two weeks to just two days — an 86% decrease in turnaround time. This rapid response capability has allowed Loeb & Loeb to meet even the most stringent client deadlines.
Conveyor's intelligent automation has reduced the time spent manually searching for relevant policies and historical answers. For example, Loeb & Loeb's team invested 40 hours in training the system during the first week of implementation. This initial effort led to a system capable of answering approximately 85% of the questions automatically, with continuous learning and improvement over time.
Previously, completing questionnaires required frequent meetings between the Compliance team and various departments, including the CISO and Engineering. With Conveyor, cross-functional collaboration has become more streamlined. The platform's centralized approach allows team members to access, review, and approve answers more efficiently, reducing the need for multiple follow-ups and meetings.
Answering security questionnaires accurately and quickly has become a growth lever for Loeb & Loeb. By demonstrating a robust security posture, the firm has positioned itself as a preferred partner for clients with high compliance standards. This differentiation has led to more business opportunities and increased client trust.
Brenda: “Everything's right there in Conveyor. I think that's huge because I could spend easily 30 minutes on one question in some cases and that just doesn't happen anymore.”
Since implementing Conveyor, Loeb & Loeb has seen:
- A reduction in questionnaire response time from two weeks to two days.
- An estimated 85% accuracy in automated responses.
- Improved internal collaboration and reduced manual workload.
- Enhanced positioning as a trusted and efficient legal partner.
Loeb & Loeb's partnership with Conveyor has transformed its approach to handling security and compliance questionnaires, turning a once labor-intensive process into a strategic growth opportunity. The firm's ability to quickly and accurately respond to client demands has not only reduced workload but also strengthened client relationships and opened new avenues for growth.
Wilson: “We explored other tools and even tried building a solution ourselves, but those options ended up being less usable. Conveyor, on the other hand, has an easy-to-navigate interface, is very accurate, and learns quickly.” 
“Conveyor impacts the bottom line. Now, we can spend more time showing customers the strength of our security.
All of our investments in the best security model are consistently used and highlighted.”
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