With an abundance of choices on the market, trust center software should go beyond the basics like a shareable URL, domain, one click NDAs to gate sensitive info, not making your customers create logins to access information, and auto-watermarking of downloaded documents, just to name a few.
The next gen of trust center solutions will automate just about everything to make the security review process less painful.
They will likely include features like:
- Seamless integration with security questionnaire automation software: Should have the ability to generate instant AI answers to entire questionnaires.
- Self-serve AI answers: Customers have the option to self-serve answers to their questions from your trust portal without having to talk to you.
- Automation to help you scale: Multiple functions across the platform should be automated to save you time. From NDA’s all the way to auto-granting access by domain.
In this post, we’ll dive into several different customer trust platforms on the market to help decide which one is the best fit for your team.
Conveyor
SafeBase
Whistic
Vanta
Hypercomply
Drata
Looking for a tool to help your team spend less time on sharing security documents and answering security questionnaires? Build a trust center in minutes (for free) using Conveyor’s customer trust automation platform to cut time spent on security reviews.
Conveyor
Conveyor’s customer trust automation platform is made up of a trust center and security questionnaire automation software that work best in tandem with one another.
Conveyor houses your one source of truth — your security documents and a full-featured knowledge-base of questions and answers — and allows infosec and presales teams to easily share security documents behind an NDA and complete security questionnaires fast with instant AI answers based on that same source of truth.
Let's dive into how Conveyor's features help teams automate the entire security review ultimately, saving teams time.
Key Feature #1: Seamless integration with security questionnaire automation software
Though trust centers are a great way to proactively share security information, prospects often want a security questionnaire completed as well. Solutions trying to automate the entire due diligence review process will take this into account and typically have a solution for answering security questionnaires as well.
A few ways teams currently tackle this challenge:
- The trust center vendor also has separate software functionality for this, but the accurate answer coverage is lacking. It’s also not integrated with the trust center.
- The trust center vendor provides a managed service for this, but usually has a 1-3 day turnaround on a first pass at answers slowing teams down.
- Or teams need to buy separate software to speed up answer questionnaires like an RFP software and then have to manage two sources of truth.
Conveyor, on the other hand, has both tools — the trust center and security questionnaire automation — all built as software with the latest LLMs to reduce time spent on the entire security review process and works seamlessly together.
For example, Conveyor’s GPT-powered questionnaire automation software uses everything in your trust portal — from security documents to the knowledge base of questions and answers — to generate instant AI answers to entire questionnaires. (AI reads from security documents feature in beta)
The AI can even auto-generate links to documents in your trust portal when asked to provide documentation in a questionnaire (this feature also in beta).
Here’s how it works:
- Drag and drop your excel file into the Conveyor platform.
- Conveyor then uses AI to generate answers to entire questionnaires. Export when you’re done with review.
- There’s even a browser extension for tricky portal-based questionnaires.
Key Feature #2: Customers can self-serve AI answers
The existing trust center solutions out there currently don’t have a feature where prospects and customers can input questions into a trust center and the AI will generate instant answers for them.
Typically, customers will email a security questionnaire over to the vendor and then there is lots of back and forth internally to get this done.
With Conveyor, you can let customers self-serve and download AI answers to any questions they might have without needing to wait for you to complete their questionnaire.
Authenticated customers can come to your portal and paste in their list of questions to get AI answers generated from the contents of your trust portal.
Key Feature #3: Offload the most manual parts of the process with access and NDA automation
The different levels of automation offered in trust center solutions can vary. Most should offer the basic 1-click NDA option presented before a user can get access to sensitive documents. It should be scoped to just the information in the portal eliminating the need for redlines. Without this, the manual step of getting an NDA signed can take days and sometimes weeks.
Basic solutions don’t offer much automation so you will have to manually invite or grant access by logging in and approving. Conveyor, on the other hand, offers robust automation options like:
- Customers prompted with 1-click NDA’s directly in the platform
- Auto-granting access by domain
- Use Salesforce log ic to auto-grant access based on domain, ACV, or if an NDA is signed.
We know there are a lot of tools out there. How do you know which will actually work in your workflow? Spin up a trust center in minutes here - it’s free to sign up. You can also test our AI security questionnaire automation software in a free 1-week proof of concept.
SafeBase
SafeBase is a solid trust center solution in the market and has enterprise-grade features companies are looking for when it comes to customer trust automation.
Key features include:
- A robust trust center to aggregate, organize, and showcase your security posture
- Questionnaire assistance
- Integrations like Salesforce and Hubspot to help automate the process even more
Whistic
Founded in 2015, Whistic specializes in a platform for businesses to automate the assessment, publishing, and sharing of security documentation.
Key features include:
- Automated vendor assessments to help streamline the process of assessing third-party risks.
- A trust center that allows businesses to manage, publish, and proactively share their security posture.
- Zero-touch assessments enable the exchange of on-demand security and compliance information.
Vanta
Vanta is an automated security and compliance platform that helps businesses get and stay compliant by continuously monitoring people, systems and tools to improve security posture.
Here are some key features:
- A basic trust portal and a browser extension for questionnaires in portal formats
- Security questionnaire automation is just one part of their GRC platform. Vanta’s AI will auto-generate answers to questionnaires but this feature is limited to Excel files under 2MB without drop-downs.
- Integrates with your Vanta policies and documents, ensuring your security information stays current and your responses are always up-to-date.
Hypercomply
HyperComply is a third party risk management platform that automates security reviews and due diligence processes.
Here are some key features:
- A simple trust portal with basic elements included.
- Questionnaire software uses machine learning + human team of experts to generate answers to questionnaires.
- Access knowledge base from a chrome extension.
Drata
Drata, founded in 2020, is a compliance and security SaaS platform that automates the compliance workflows.
Key features include:
- A compliance tool that provides continuous security monitoring to ensure ongoing compliance with standards
- As a compliance tool, they offer an additional trust portal with basic features.
- In the trust center, you can display the daily status of your controls with users on your allow list or publicly on your website.
Try Conveyor's customer trust automation platform in a free proof of concept.
Conveyor helps teams automate their security review process with a trust center and an AI security questionnaire automation tool to both reduce incoming questionnaires and speed up time to answer them with the most accurate AI on the market.
Get started by signing up for free today or scheduling a call with us to discuss how Conveyor can help.
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