Legal

Version 2.0 - Effective January 1st, 2022

This Data Processing Addendum (“DPA”) is made as of the DPA Effective Date (defined below) between Conveyor, Inc. with a place of business at 548 Market St PMB 74941, San Francisco, CA 94104 (“Conveyor”), and _________________________________, with a place of business at ______________________________________________________________________________ (“Customer”).

This DPA is incorporated into and forms part of the Conveyor Terms of Service or such other written or electronic agreement between Conveyor and Customer, pursuant to which Customer has purchased Paid Services from Conveyor, including without limitation that certain Master Services Agreement by and between Conveyor and Customer and dated as of _______________________ (as applicable, the “Agreement”). In the event of a conflict between the terms of the Agreement and this DPA, the terms of the DPA will apply.

‍

HOW THIS DPA APPLIES

Conveyor provides services to Customer under the Agreement. Pursuant to the Agreement, Conveyor may process Personal Data (defined below) for which Customer may be a “Controller” or a “Processor” as defined by Applicable Data Protection Law (defined below), including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).

Conveyor and Customer will rely on the Standard Contractual Clauses to, if needed, effectuate transfers of Personal Data from the EU to the U.S. pursuant to the Agreement.

The Parties have agreed to execute this DPA to ensure that any Processing of Personal Data performed pursuant to the Agreement is done consistent with Applicable Data Protection Law.

HOW TO COMPLETE AND EXECUTE THIS DPA

To complete this DPA, Customer must complete the information required in Annex I as follows:

activities relevant to the data transferred

This DPA will be included as part of the Master Services Agreement or Service Order Form signed by Conveyor and Customer.

To complete this DPA, Customer must complete the information in the signature box and sign where required.

This DPA shall come into effect upon signature from both Conveyor and Customer.

For Customer located in the United Kingdom, please contact us at legal@conveyor.com.

1.Definitions. All capitalized words not defined below will have the meaning set forth in the Agreement.

1.1 “Applicable Data Protection Law” means privacy and data protection laws, regulations, and decisions by a supervisory authority or other applicable governmental entity applicable to Customer or Conveyor, respectively (including without limitation, the GDPR).

1.2 “Data Controller” means the entity that determines the purposes and means of the Processing of Personal Data.

1.3“Data Processor” means the entity that Processes Personal Data on behalf of the Data Controller.

1.4 “Data Subject” means an identified or identifiable natural person as it relates to Personal Data. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.5“DPA Effective Date” means (i) the Effective Date of the Agreement, if this DPA is executed concurrently with the Agreement, or (ii) the date on which Conveyor receives a fully completed and executed copy of this DPA, if this DPA is executed independently of the Agreement.

1.6 “Personal Data” means all data which is defined as “personal data” in the GDPR, and which is provided by the Customer to Conveyor and is accessed, stored, or otherwise Processed by Conveyor pursuant to the Agreement

1.7 “Processing,” “Controller,” “Data Subject,” “Supervisory Authority,” and “Processor” have the same meaning set forth in the GDPR.

1.8 “Standard Contractual Clauses” means the Annex to the Commission Implementing Decision of June 4, 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679, and attached hereto as Exhibit A.

1.9 “Security Practices Summary” means summary documentation of Conveyor’s information security management program and related practices (including without limitation third-party security attestations and certifications, as applicable), accessible at https://www.conveyor.com/legal/security.

1.10 “Subprocessor” means third-party sub-contractors Conveyor may retain from time to time that provide services to Conveyor necessary for Conveyor to perform its obligations under the Agreement.

‍

2.Applicability. This DPA applies (i) when Personal Data of data subjects located in the European Economic Area (“EEA”) or Switzerland is processed by Conveyor on behalf of Customer and Conveyor’s processing is related to the offering of goods or services to such data subjects, or (ii) where Customer is established in the EEA or Switzerland. Depending on Customer’s circumstances, Customer may be a Controller or a Processor as defined by Applicable Data Protection Law, but as between the parties Conveyor will at all times act only as Customer’s Processor, as defined by Applicable Data Protection Law.

‍

3. Processing of Personal Data. With respect to the processing of Personal Data, Conveyor will:

3.1. Process Personal Data only in accordance with Applicable Data Protection Law;

3.2. Act only upon instructions from Customer, as set forth in the Agreement, including Customer’s instructions to correct, amend, delete, or stop processing Personal Data; the parties agree that the Agreement and this DPA are Customer’s complete and final instructions to Conveyor regarding the processing of Personal Data;

3.3. Take reasonable and appropriate steps to ensure that Personal Data in its possession is reliable for its intended use, accurate, complete, and current;

3.4.Disclose Personal Data only to those of Conveyor’s personnel who have a “need-to-know” in order to fulfill Conveyor’s obligations under the Agreement and who are subject to written confidentiality agreements that obligate them to use and protect such Personal Data as required under the Agreement and this DPA, and for no other purpose;

3.5. Promptly notify Customer upon Conveyor’s or its Subprocessors’ receipt of any request, dispute or claim directly from a Data Subject (including, without limitation, requests related to the exercise of that Data Subject’s rights under Applicable Data Protection Law with respect to Personal Data), and to refrain from responding to such request, dispute, or claim unless and until Customer provides written consent to such response to Conveyor; Conveyor will cooperate as reasonably requested by Customer to enable Customer to respond to such Data Subject requests.

3.6. Notify Customer without undue delay (and in no case later than the statutory maximum for notification under Applicable Data Protection Law) if Conveyor or its Subprocessors reasonably suspects or has reason to know of any accidental or unlawful destruction or accidental loss, alternation, or unauthorized disclosure of or access to Personal Data transmitted, stored or otherwise processed (a “Data Breach”) or of any processing of Personal Data in a manner inconsistent with the terms of the Agreement and this DPA, and to provide reasonable assistance to Customer with respect to any Data Breach (including without limitation cooperating with Customer with respect to notification of Supervisory Authorities and communicating to Data Subjects regarding a Data Breach).

3.7. Provide reasonable assistance to Customer where processing performed by Conveyor is relevant to a data protection impact assessment being conducted by Customer or Customer’s prior consultation with a Supervisory Authority;

3.8. Promptly notify Customer upon Conveyor’s or its Subprocessors’ receipt of any request for disclosure of Personal Data from a Supervisory Authority, government entity, or court of law of a competent jurisdiction, or pursuant to a subpoena (unless otherwise prohibited by law);

3.9. Promptly notify Customer upon Conveyor’s or its Subprocessors’ determination that it can no longer meet its obligation to provide the level of protection to Personal Data required under the Agreement and this DPA;

3.10. Upon notice by Customer, where Customer has determined Conveyor is no longer processing data in accordance with the Agreement and this DPA, take reasonable and appropriate steps to stop and remediate such unauthorized processing; and

3.11. Cease processing Personal Data upon termination or expiry of this DPA; Conveyor shall securely delete Personal Data and shall issue Customer a signed certificate of destruction within thirty (30) days of Customer’s written request to legal@conveyor.com; Customer may back up or export Personal Data prior to account closure using Conveyor’s self-serve tools.

4. Security and Audit.‍

4.1. Conveyor will maintain appropriate risk-based technical and organizational measures for the protection of Personal Data that comply with GDPR Article 32, and will at all times be at least as protective of Personal Data as described in the Security Practices Summary. Conveyor reserves the right to update its Security Practices Summary from time to time in its sole discretion; provided, however, that Conveyor may not materially degrade such technical and organizational measures during the term of the Agreement.

4.2. Conveyor uses external auditors to verify the suitability, adequacy, and effectiveness of its information security management program. This audit: (a) will be performed at least annually; (b) will be performed according to AICPA Trust Services Criteria for Security (SOC 2) standards or such other alternative standards that are substantially equivalent to SOC 2; (c) will be performed by independent third party security professionals at Conveyor’s selection and expense; and (d) will result in the generation of an audit report (“Report”) which will be Conveyor’s confidential information. Upon written request by Customer, and subject to Customer’s execution of Conveyor’s standard non-disclosure agreement, Conveyor will make available to Customer (or Customer’s independent, third-party auditor) a copy of the Report, so that Customer can reasonably verify Conveyor’s compliance with the security obligations under this DPA. The parties agree that disclosure of such information will satisfy the definition of “audit” under Applicable Data Protection Law; provided, however, that in the event of a Data Breach or a request by a Supervisory Authority or other relevant governmental entity or court of competent jurisdiction, Conveyor and Customer will mutually agree as to the scope, timing, and duration of an on-site audit to be carried out at Customer’s expense (unless prohibited by Applicable Data Protection Law). Conveyor agrees to promptly remedy any non-compliance with the Agreement, this DPA, or Applicable Data Protection Law discovered by any such audit.

4.3. If the Standard Contractual Clauses apply, then Customer agrees to exercise its audit right by instructing Conveyor to execute the audit as described in Section 4.2 of the DPA. If the Standard Contractual Clauses apply and Customer desires to change this instruction regarding exercising this audit right, then Customer has the right to change this instruction and exercise its audit right as described in the Standard Contractual Clauses; in the event Customer wishes to change its instruction regarding the exercise of its audit right, Customer will submit a request in writing to Conveyor. If the Standard Contractual Clauses apply, then nothing in this DPA varies or modifies (or shall be construed to vary or modify) the Standard Contractual Clauses nor affects any Supervisory Authority’s or data subject’s rights under the Standard Contractual Clauses.‍

‍

5. Subprocessors. ‍

5.1. Conveyor will only transfer Personal Data onward to Subprocessors where (a) necessary for Conveyor to fulfill its obligations to Customer pursuant to the Agreement, and (b) Conveyor has entered into a written agreement with such Subprocessor containing confidentiality and data protection obligations at least as protective of Personal Data as those in this DPA.

5.2. Customer acknowledges and agrees that Conveyor may retain Subprocessors for the purposes of providing services under the Agreement, and hereby provides general authorization to the use of Subprocessors as described herein.

5.3. Conveyor will provide to Customer a list of Subprocessors, currently accessible at https://www.conveyor.com/legal/subprocessor-directory. Conveyor will update this list at least ten (10) business days prior to using a new Subprocessor to process Personal Data.

5.4. Customer may object to Conveyor’s use of a new Subprocessor by notifying Conveyor in writing via legal@conveyor.com.

‍

6. Cross-Border Transfers.

6.1. With respect to any transfers of Personal Data from the European Union, the EEA, Switzerland, or the United Kingdom to countries which do not ensure an adequate level of data protection within the meaning of Applicable Data Protection Law (including, to the extent applicable, the United States), and to the extent the Standard Contractual Clauses, either directly or via onward transfer, are recognized under Applicable Data Protection Law as a valid means by which to effectuate such transfers, the parties agree the Standard Contractual Clauses attached hereto shall govern. The Standard Contractual Clauses will not apply to Personal Data that is not transferred, either directly or via onward transfer, from the European Union, the EEA, Switzerland, or the United Kingdom, as applicable. Notwithstanding the foregoing, the Standard Contractual Clauses will not apply: (a) if Conveyor is acting as a sub-processor (as defined in the Standard Contractual Clauses) with respect to Personal Data, or (b) if Conveyor has adopted Binding Corporate Rules (as defined in the Applicable Data Protection Law) or an alternative recognized compliance standard for the lawful transfer of Personal Data outside the European Union, the EEA, Switzerland, or the United Kingdom.‍

‍

7. Term and Expiration.‍

7.1. This DPA shall remain in full force and effect until the earlier of:

(a) the expiration or termination of the Agreement; or

(b) the mutual agreement of the parties to terminate this DPA.

7.2. This DPA shall reflect the entire agreement and understanding between the parties with respect to data processing addenda, and shall supersede any prior data processing addendum executed by the parties in connection with the Agreement. For clarity, while in the event of a conflict between the terms of the Agreement and the terms of this DPA, the terms of this DPA will apply, this DPA does not replace or supersede the terms of the Agreement, which remains in full force and effect to the extent described by its terms.

‍

Customer: _______________________

By: ________________________________

Name: _____________________________

Title: _______________________________

Date Signed: _______________________

‍

Conveyor, Inc.

By: ________________________________

Name: _____________________________

Title: _______________________________

Date Signed: _______________________

‍

EXHIBIT A

STANDARD CONTRACTUAL CLAUSES

‍

SECTION I

Clause 1

Purpose and scope

(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of personal data to a third country.

(b) The Parties:

(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter “entity/ies”) transferring the personal data, as listed in Annex I.A. (hereinafter each “data exporter”), and

(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A. (hereinafter each “data importer”)

have agreed to these standard contractual clauses (hereinafter: “Clauses”).

(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2

Effect and invariability of the Clauses

(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46 (2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.

(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3

Third-party beneficiaries

(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:

(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;

(ii) Clause 8 - Module One: Clause 8.5 (e) and Clause 8.9(b); Module Two: Clause 8.1(b), 8.9(a), (c), (d) and (e); Module Three: Clause 8.1(a), (c) and (d) and Clause 8.9(a), (c), (d), (e), (f) and (g); Module Four: Clause 8.1 (b) and Clause 8.3(b);

(iii) Clause 9 - Module Two: Clause 9(a), (c), (d) and (e); Module Three: Clause 9(a), (c), (d) and (e);

(iv) Clause 12 - Module One: Clause 12(a) and (d); Modules Two and Three: Clause 12(a), (d) and (f);

(v) Clause 13;

(vi) Clause 15.1(c), (d) and (e);

(vii) Clause 16(e);

(viii) Clause 18 - Modules One, Two and Three: Clause 18(a) and (b); Module Four: Clause 18.

‍

(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4

Interpretation

(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5

Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6

Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7 - Optional

Docking clause

(a) An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.

(b) Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I.A.

(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

SECTION II – OBLIGATIONS OF THE PARTIES

Clause 8

Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

MODULE TWO: Transfer controller to processor

8.1. Instructions

(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.

(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.

8.2. Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.

8.3. Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.

8.4. Accuracy

If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.

8.5 Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6. Security of processing

(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter “personal data breach”). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.

(b) The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.

8.7. Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter “sensitive data”), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.

‍

8.8. Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter “onward transfer”) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

(i) the onward transfer is to a country benefiting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;

(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;

(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or

(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

‍

8.9. Documentation and compliance

(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.

(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.

(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non- compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.

(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.

(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9

Use of sub-processors

MODULE TWO: Transfer controller to processor

(a) OPTION 2: GENERAL WRITTEN AUTHORISATION The data importer has the data exporter’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub- processors at least [Specify time period] in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.

(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.

(c) The data importer shall provide, at the data exporter’s request, a copy of such a sub- processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.

(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub- processor to fulfil its obligations under that contract.

(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby - in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent - the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10

Data subject rights

MODULE TWO: Transfer controller to processor

(a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.

(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.

(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.

Clause 11

Redress

(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.

MODULE TWO: Transfer controller to processor

(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.

(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:

(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;=

(ii) refer the dispute to the competent courts within the meaning of Clause 18.

(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.

(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.

(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12

Liability

MODULE TWO: Transfer controller to processor

(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.

(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.

(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.

(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.

(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.

(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its / their responsibility for the damage.

(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13

Supervision

MODULE TWO: Transfer controller to processor

(a) [Where the data exporter is established in an EU Member State:] The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.

[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679:] The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.

[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679:] The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

Clause 14

Local laws and practices affecting compliance with the Clauses

MODULE TWO: Transfer controller to processor

(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.

(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:

(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;

(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards;

(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.

(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.

(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.

(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).

(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15

Obligations of the data importer in case of access by public authorities

MODULE TWO: Transfer controller to processor

15.1. Notification

(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:

(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or

(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.

(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.

(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).

(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.

(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.

15.2. Review of legality and data minimisation

(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).

(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.

(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

SECTION IV – FINAL PROVISIONS

Clause 16

Non-compliance with the Clauses and termination

(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).

(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:

(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;=

(ii) the data importer is in substantial or persistent breach of these Clauses; or

(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.

(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

Clause 17

Governing law

MODULE TWO: Transfer controller to processor

These Clauses shall be governed by the law of the EU Member State in which the data exporter is established. Where such law does not allow for third-party beneficiary rights, they shall be governed by the law of another EU Member State that does allow for third-party beneficiary rights. The Parties agree that this shall be the law of Ireland.

Clause 18

Choice of forum and jurisdiction

MODULE TWO: Transfer controller to processor

(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

(b) The Parties agree that those shall be the courts of Ireland.

(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

(d) The Parties agree to submit themselves to the jurisdiction of such courts.

[Remainder of page intentionally left blank]

APPENDIX

ANNEX I

A. LIST OF PARTIES

MODULE TWO: Transfer controller to processor

Data exporter(s): _______________________

Name: _____________________________

Address: _______________________________

Contact person’s name, position and contact details:

_______________________________

Activities relevant to the data transferred under these Clauses:

_______________________________

Signature and date: _____________________

Role (controller/processor): Controller

‍

Data importer(s): [Identity and contact details of the data importer(s), including any contact person with responsibility for data protection]

Name: Conveyor, Inc.

Address: 548 Market St PMB 74941

Contact person’s name, position and contact details: Chas Ballew, DPO, legal@conveyor.com

Activities relevant to the data transferred under these Clauses: Performing obligations pursuant to the services agreement with the data exporter, including the performance of any services thereunder and support, or as further instructed by the data exporter.

Signature and date: _____________________

Role (controller/processor): Processor

‍

B. DESCRIPTION OF TRANSFER

MODULE TWO: Transfer controller to processor

Categories of data subjects whose personal data is transferred

Data exporter may submit Personal Data to data importer in connection with the Agreement, the extent of which is determined and controlled by the data exporter in its sole discretion, and may include Personal Data relating to the following categories of data subjects: data exporter’s authorized end users; data exporter’s employees, agents, freelancers, contractors, advisors, or other agents; and data exporter’s business partners or vendors.

Categories of personal data transferred

Data exporter may submit Personal Data to data importer in connection with the Agreement, the extent of which is determined and controlled by the data exporter in its sole discretion, and may include the following categories of Personal Data: name; contact information (such as email, phone number, and physical address); information necessary for an end user to create an account with data exporter; information that may identify data subjects based on their interaction with the data exporter or the data exporter’s products or services; and information that may identify data subjects based on their devices used to interact with the data exporter or the data exporter’s products or services and information or data generated by such devices that may be linked with Personal Data.

Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.

The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).

As determined by the data exporter, in its discretion

Nature of the processing

The personal data transferred will be subject to the following basic processing activities (as applicable): vendor management and trust management on the Conveyor platform.

Purpose(s) of the data transfer and further processing

To allow data importer to fulfil its obligations pursuant to the Agreement with the data exporter.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period

The data importer will process Personal Data for the duration of the Agreement and will delete and/or return any and all Personal Data upon expiration or termination of the Agreement unless otherwise agreed by the Parties or required by applicable law to which the data importer is subject.

For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing

For a list of sub-processors and subject matter and nature of their processing, please refer to: https://www.conveyor.com/legal/subprocessor-directory. Duration of sub-processors’ processing is for the duration of the Agreement between data importer and data exporter, or longer if required by applicable law.

COMPETENT SUPERVISORY AUTHORITY

MODULE TWO: Transfer controller to processor

Identify the competent supervisory authority/ies in accordance with Clause 13

The Irish Data Protection Commission will be the competent supervisory authority.

ANNEX II - TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA

MODULE TWO: Transfer controller to processor

Description of the technical and organisational measures implemented by the data importer(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons.

The technical and organizational security measures implemented by the data importer are as described in the Conveyor Security Practices Summary available online at https://www.conveyor.com/legal/security.

For transfers to (sub-) processors, also describe the specific technical and organisational measures to be taken by the (sub-) processor to be able to provide assistance to the controller and, for transfers from a processor to a sub-processor, to the data exporter

When Conveyor engages a sub-processor under section 5 of this addendum, Conveyor and the sub-processor enter into an agreement with data protection obligations substantially similar to this contained in this addendum.

‍

Data Processing Addendum

Receive email notifications of sub-vendor changes